Our standard shipping time for domestic orders is 3-5 business days, and for express orders 1-2.

We know how important it is to get your order to you as quickly and conveniently as possible, and we endeavour to despatch orders within one working day.&#xA0;Our standard shipping time for domestic orders is 3-5 business days, and for express orders 1-2 business days.Please note that shipping times might vary due to factors outside our control, such as customs delays or postal service disruptions.

How long will my order take to arrive?

Yes, once your order is shipped, you will receive a shipping confirmation email that includes a tracking link for your order.

Yes, once your order is shipped, you will receive a shipping confirmation email that includes a tracking link for your order. You can use this link to track your order&apos;s progress on the carrier&#x2019;s website.&#xA0;If you have any issues with tracking your order, please contact our customer support team using the link <a href="https://zima-dental-support-us.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>.

Can I track my order?

Yes, we proudly ship our products worldwide. Shipping times may vary for international orders, and additional customs fees or tariffs may apply depending on your country's regulations.

Yes, we proudly ship our products worldwide. Please be aware that shipping times may vary for international orders, and additional customs fees or tariffs may apply depending on your country&apos;s regulations. These additional charges are the responsibility of the recipient.If you are located in one of the countries below, please visit the local website for cheaper shipping rates:Canada: <a data-fr-linked="true" href="//www.zimadental.ca" rel="noopener noreferrer" target="_blank">www.zimadental.ca</a>UK: <a data-fr-linked="true" href="//www.zimadental.co.uk" rel="noopener noreferrer" target="_blank">www.zimadental.co.uk</a>&#xA0;EU: <a data-fr-linked="true" href="//www.zimadental.nl" target="_blank" rel="noopener noreferrer"></a><a data-fr-linked="true" href="//www.zimadental.nl" rel="noopener noreferrer" target="_blank">www.zimadental.nl</a>&#xA0;Australia and New Zealand: <a data-fr-linked="true" href="//www.zimadental.com.au" rel="noopener noreferrer" target="_blank">www.zimadental.com.au</a>&#xA0;

Do you ship internationally?

We are so confident that you'll love the Dental pod we offer a fully money back guarantee up to 30 days after purchase.

We are so confident that you&apos;ll love the Dental pod we offer a fully money back guarantee up to 30 days after purchase. Not happy with the pod for any reason? No problem, we&apos;ll give you a full refund.

What is your return policy?

We're here to help! Please reach out to our team if you have any questions or require further assistance

For wholesale/partnership inquiries please contact: partnerships@zimadental.co

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Contact Us

Zima Dental Support US

Orders and Shipping

FAQs

What's wrong with just using a sterilizing tablet?

Can't I just clean my appliance with a toothbrush?

Will the Dental pod cause damage to my dental appliance?

Is the Dental pod FSA/HSA eligible?

Can the Dental pod clean Aligners/Invisalign?

Can the Dental pod clean Retainers?

Can the Dental pod clean Night guards and Bite guards?

Can the Dental pod clean Dentures?

Can you put two appliances in the Dental pod at once?

Why doesn't the Dental pod have a UV light?

Is there an auto stop function?

What temperature water should I use?

Can I run multiple cleaning cycles?

Should I clean my dental appliance everyday?

Does the Dental pod use a lot of electricity?

Can the Dental pod clean jewellery?

How do I clean the Dental pod after use?

Can I leave my appliance in the Dental pod overnight?

Can I share the Dental pod with my partner/family?

Is the Dental pod really better at cleaning than alternative methods?

Dental pod

What are the tablets for?

How do the tablets work?

Why do I need tablets too?

Can I use sterilizing tablets from other brands in the Dental pod?

What ingredients are found in the tablets?

Sterilizing Tablets

How effective is the UV light we use?

How does the sliding lid mechanism work?

Does the Zima Go need water?

Is the Zima Go safe for travel?

What can the case hold?

Can Zima Go hold more than one appliance at a time?

What is the case made of?

What is the power source for Zima Go and how long does the battery last?

Do I need a Dental pod and a Zima Go?

Zima Go

What are the ingredients in Zima Fresh?

How often should I use Zima Fresh?

Zima Fresh

Managing Your Subscription

How To Sign Up

Tablet Subscription

Request a Return

My Unit is Broken

Does Your Unit Switch Off After a Few Seconds?

Problem With Your Unit?

Not Seeing Results From Your Dental pod?